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Elderly man greeting neighbor on front porch with door open
August 04, 2025

What Is The ADT Trusted Neighbor Feature?

ADT’s Trusted Neighbor™ feature modernizes the tradition of providing a neighbor a key to your home. It eliminates the need for physical keys or passcodes and lets you manage who can access your Hartford home and for what duration. Learn more about how it works with your ADT home security system and Google Nest doorbell camera. 

How Does ADT Trusted Neighbor Work?

You likely have neighbors you trust to tend to your plants, get your mail, or exercise your dog when you leave town. Typically, you would simply provide them a key to your house. You now have a better option. Because of the innovative ADT Trusted Neighbor Feature, you won’t have to be concerned about doors left open or missing keys. 

What you’ll need is an ADT security system, a Google Nest doorbell camera, a an automated door lock, and the ADT+ app that permits everything to function together. Here’s how the service works: 

  1. You grant access to a trusted person, like a family member or neighbor, with the ADT+ app.
  2. Following that, you define permissions. You can provide neighbors with timed access, permitting them to enter and exit during specific hours, or event-based entry. For instance, if a delivery is delivered, the system can unlock the door to let your neighbor bring it indoors once it verifies them.
  3. After you’ve programmed access, your Google Nest Doorbell uses familiar face detection to confirm your neighbor when they approach the door.
  4. Your ADT system will disarm and release the door lock when the approachee is verified as an authorized guest.
  5. You get immediate alerts as your neighbor enters and departs. The app also provides a detailed log. 
  6. Once the trusted neighbor exits, your smart door lock automatically secures to safeguard your home.

You can authorize access for any person you wish, such as a service technician, pet sitter, or a companion who shows up when you’re out. This tool is also useful during emergencies, specifically when you’re off site. For instance, if a water sensor trips, your system can grant event-driven access so someone can shut off the water supply. Setting permissions is simple with the helpful app. 

Make Your Hartford Home More Secure, Convenient, And Connected

ADT Trusted Neighbor is an excellent example of how ADT makes life easier and your Hartford home more versatile and secure. This tool isn’t only for neighbors and guests, as you’ll appreciate the facial recognition and auto-unlock capability when you’re wrangling children or bringing in bags of groceries. Once you're inside, the door automatically secures behind you.

Customize Your ADT Home Security System In Hartford With Advanced Tools

Enjoy like ADT Trusted Neighbor and smart surveillance with a modern home security system in Hartford from Secure24 Alarm Systems. A nationally known ADT dealer, we’re thrilled to bring you the latest technology from the leader in home security. Reach out to (860) 288-4370 today to design your package. Our knowledgeable team can answer any questions about Google Nest cameras, the ADT+ app, and how to make it all work together.